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Could the use of drones for postal delivery ever be commercially and practically viable? Paul Willis finds out

Postal services play a key role in many countries, providing access to basic communication and transaction services. Public postal operators are among the largest employers and most trusted retail network operators in each country, generating hundreds of billions of dollars in revenue.

In an industry where reputations are made on the promise of timely and accurate delivery, an internet tracking website – where progress can be monitored from depot to door – is the latest battleground in customer service. David Quin looks at how the delivery driver is a key player in this battleground.

Post Offices should take a leaf out of Austria’s book and leave their stamp on the church. Guy Mucklow explains more