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In his white paper, ‘Competition and cooperation in the cross-border e-commerce ecosystem’, Tom Forbes draws similarities between Charles Darwin’s theory of evolution and how postal operators have adapted thus far to the rise in e-commerce and challenges of cross-border deliveries.

Claire Borsenberger, researcher for Le Groupe La Poste, and Emmanuel Vivet, deputy director, international affairs, Le Groupe La Poste, examine what is really meant by the term “free delivery” and what motivates companies to offer such a service