Market analyst Planet Retail discusses the pros and cons of free shipping for online purchases and whether or not the e-commerce market can continue to support such promotions
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Fashion retailer New Look is offering free collections and returns on products ordered online and…
Royal Mail has improved its Click & Drop online postage and labeling service by adding…
Fashion retailer Warehouse has partnered with parcel service provider Doddle to offer free online returns…
DHL Parcel has partnered with Audi and Amazon to trial an innovative new service where customers can have parcels delivered directly to the trunk of their car. The trial will run from May 2015.
How is click and collect shaping the postal world? Saul Wordsworth investigates
Michael Lierow examines the opportunities for e-tail giants, small and medium-sized companies and third-party logistics providers in the growing e-commerce market
Could the use of drones for postal delivery ever be commercially and practically viable? Paul Willis finds out
In a carrier market that can be clearly differentiated by the quality of service on offer, Neil Jackson, chief executive, Triangle Management Services, calls on retailers to use growing insight into what constitutes the total cost of delivery, from late to lost goods, returns to complaints handling, and pay for a service that will truly reflect customer expectation.