In June 2019 Posti Finland launched the first unmanned postal kiosk in Finland in the municipality of Askola. It is a self-service kiosk where one can carry out all the same tasks as in a regular post office. These include sending and receiving domestic and international parcels, returning online purchases delivered via Posti, sending and receiving domestic registered letters, and easily contacting Posti customer service personnel via a video link for help and advice.
The unmanned kiosk was developed to offer customers the convenience of a post office but with longer operating hours. It also cuts costs for Posti as no personnel are needed on site.
Payments can be carried out with a bank card or credit card and the kiosk is open every day from 7:00am to 10:00pm. The aim is to make the services very easy to use. Local residents have been curious about the new form of service and Posti will develop the service further based on customer feedback and ideas.
Also shortlisted:
Escher’s Riposte Cross Platform
Aramex WhatsApp Business solution
The Post Office’s simplified returns solution
Hermes app
Full coverage of the Parcel and Postal Technology International Awards will be featured in the January 2020 issue of Parcel and Postal Technology International magazine.