Research conducted by Royal Mail has shown that consumers in the UK have developed certain…
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Dick Stead, executive chairman for Yodel, talks to Postal Technology International about the improving standards at the company and the efforts being made to repair a damaged reputation
Paul Galpin, managing director of P2P Mailing, outlines the importance of developing a customer-friendly returns platform if customer relationships are to be nurtured and extended beyond the festive period
Michael Holt, FedEx Express senior vice president operations Europe, talks to Postal Technology International about the company’s success in the air freight business and its plans for the future
Augmented reality could revolutionize the way postal services handle, sort and deliver mail. But will postal services be able to adapt to this strange new technology? Richard N Williams finds out
Act now or risk being left behind. That’s the advice from industry experts regarding the use of big data in the postal industry.
The growth of domestic express delivery is lagging behind the rapid growth of e-commerce in China, raising concerns about how well logistics players can handle increasing volumes. Paul Willis looks at what is being done to create a smarter Chinese logistics network
Paul Bray takes a close look at the future of direct mail and whether there is any truth behind its predicted demise
Could the use of drones for postal delivery ever be commercially and practically viable? Paul Willis finds out
In a carrier market that can be clearly differentiated by the quality of service on offer, Neil Jackson, chief executive, Triangle Management Services, calls on retailers to use growing insight into what constitutes the total cost of delivery, from late to lost goods, returns to complaints handling, and pay for a service that will truly reflect customer expectation.