With the huge increases in the postal rate announced this week by the Royal Mail, it’s important that Britain’s SMEs are not caught out.
Search Results: Royal Mail (382)
Royal Mail beat its First Class and Second Class quality targets during the summer months,…
Although the impending privatisation of the UK’s Royal Mail has been openly discussed for some time, it did come as a surprise to some in the sector to hear the true extent of their financial difficulties. Surely this is going to deter would-be investors unless the organisation has a clear strategy to present outlining how it intends to become more profitable?
In a landmark deal agreed last week with the Communication Workers Union, Royal Mail has…
Royal Mail has announced a further £120 million phase of capital investment as part of…
Michael Gesper reflects on what could be achieved if postal operators give their customers an insight into operational processes and performance.
In an industry where reputations are made on the promise of timely and accurate delivery, an internet tracking website – where progress can be monitored from depot to door – is the latest battleground in customer service. David Quin looks at how the delivery driver is a key player in this battleground.
Post Offices should take a leaf out of Austria’s book and leave their stamp on the church. Guy Mucklow explains more
There has been a lot of discussion recently regarding the future of the postal industry and the need for traditional services to adapt in order to remain sustainable. This discussion has not always taken into account that while technology has been a major challenge to the industry it has also helped provide the solutions. David Picton explains more
The increasing demand for an interactive consumer marketplace has led to modernisation in the postal industry being something of a buzzword at the moment. With this in mind, Simon Campbell looks at how posts can bring together physical and electronic delivery