Search Results: pilot (360)

Joris D’Incà, Michael Lierow and Sebastian Janssen from management consultancy firm Oliver Wyman explore Amazon’s potential move into the delivery logistics sector and how existing companies in the field can prepare for a new competitor 

Dick Stead, executive chairman for Yodel, talks to Postal Technology International about the improving standards at the company and the efforts being made to repair a damaged reputation

In an industry where reputations are made on the promise of timely and accurate delivery, an internet tracking website – where progress can be monitored from depot to door – is the latest battleground in customer service. David Quin looks at how the delivery driver is a key player in this battleground.