Search Results: customer (3389)

Paul Bray takes a close look at the future of direct mail and whether there is any truth behind its predicted demise

Could the use of drones for postal delivery ever be commercially and practically viable? Paul Willis finds out

In a carrier market that can be clearly differentiated by the quality of service on offer, Neil Jackson, chief executive, Triangle Management Services, calls on retailers to use growing insight into what constitutes the total cost of delivery, from late to lost goods, returns to complaints handling, and pay for a service that will truly reflect customer expectation.