Michael Gesper reflects on what could be achieved if postal operators give their customers an insight into operational processes and performance.
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In an industry where reputations are made on the promise of timely and accurate delivery, an internet tracking website – where progress can be monitored from depot to door – is the latest battleground in customer service. David Quin looks at how the delivery driver is a key player in this battleground.
Even in the current challenging economic climate there are a number of rapidly growing transportation and logistics companies who are cleverly employing technology to enable them to take on the established major players. Dave Upton looks at how these companies will be the stars of the future and the ones that don’t embrace technology will not.
Europe ‘s postal market is undergoing a period of change as markets open to increased competition. With postal providers jockeying for position so the number of services and options available to bulk mailers gradually increases. Richard Thompson, Managing Director, Pitney Bowes, outlines how technology and services are enabling businesses to navigate this choice to optimise postage efficiency and spend.
When seen purely as a telecom network, the postal service is fascinating and unique. It shares with any other government network the reality of hundreds of thousands of users, often handling very sensitive data.
The protection of workers’ rights and the advancement of a universal quality service in an environment of sustainable development cannot be forgotten in today’s challenging market
The increasing demand for an interactive consumer marketplace has led to modernisation in the postal industry being something of a buzzword at the moment. With this in mind, Simon Campbell looks at how posts can bring together physical and electronic delivery
Guy Mucklow, managing director of Postcode Anywhere, looks at the changes coming to Royal Mail’s Postcode Address File (PAF)