SingPost has announced that it is introducing Artificial Intelligence (AI) to its next-generation regional last mile logistics platform LaMP. The post claims that the move will provide unprecedented parcel traceability and reliability for customers across Southeast Asia.
LaMP consolidates various last-mile delivery services, such as courier services, parcel lockers, and brick-and-mortar collection points, onto a single platform. Being technology agnostic, LaMP is able to integrate services from different providers, affording unprecedented convenience for consumers and e-commerce retailers.
Utilizing machine learning and AI route planning software from LogiNext, LaMP will have the capability to autonomously plot optimized courier delivery routes based on multiple factors such as parcel destinations, customer preferences, as well as real-time ground data including traffic and weather conditions. This functionality applies to all Southeast Asia markets covered by LaMP.
LogiNext’s software is also able to analyze and proactively alert all stakeholders about courier movements. With this capability, customers will receive an alert 30 minutes before their parcel arrives. All these factors will be dealt with from a single screen called the control tower, providing end-to-end visibility connecting multiple GPS tracking systems and APIs.
“The introduction of AI into our next-generation LaMP platform will augment its already considerable capabilities, translating to unprecedented convenience for our customers,” said Alex Tan, SingPost Group chief digital and technology officer.
SingPost and LogiNext are in the midst of integrating the route planning AI software into LaMP, and the integration is expected to be complete next year.