Neo Su Yin has been appointed the new group chief operating officer (GCOO) at Singapore Post (SingPost), taking responsibility for the the Singapore Business Unit, the International Business Unit and Property. She will also support the board in its review of the International Business Unit.
“The board is pleased to welcome Su Yin back to SingPost as our group chief operating officer,” said Simon Israel, chairman of the board at SingPost. “She has a proven track record and deep understanding of SingPost’s business and operations. Her appointment greatly strengthens our leadership’s focus on driving operational performance and excellence – a core foundation for sustainable growth.”
Su Yin brings over 20 years of experience in operations and customer experience to SingPost, with a distinguished career spanning leadership roles in both the public and private sectors.
Su Yin previously worked at SingPost as vice president, customer experience, from April 2019 before becoming chief executive officer, Signapore, in November 2021. She moved to dnata in May 2024 as managing director for Singapore, overseeing ground handling and cargo operations at Changi Airport.
During her previous tenure at SingPost, Su Yin played a key role in a period of significant transformation for the Singapore postal system, contributing to enhancements across key operational areas, including last-mile delivery, digital transformation and postal operations optimization.
“I am honored to return to SingPost at this juncture, and appreciate the trust the board has placed in me,” she said. “In my previous tenure, I had the privilege of spearheading the transformation strategy for the Future of Post and driving improvements in key areas. I believe in SingPost’s transformative potential and I am committed to work with the leadership team to drive business excellence and foster a stronger culture of accountability as we move forward.”