A partnership between ReturnQueen, a US-based on-demand, mobile-app-based online return concierge, and ReturnGo, which is powering the world’s first open post-purchase ecosystem, has been announced to help online retailers streamline and manage their return capabilities and processes.
The aim is to simplify the process of managing post-purchase at every stage through the integration of physical and digital return capabilities, enabling online retailers to continue offering flexible return policies while protecting their bottom line.
The integration delivers a dynamic suite of capabilities to market, including US-wide home pickup services with premium packageless and printerless returns, and fully integrated technologies and ecosystem available to all customers and e-commerce clients.
In addition, there are a range of benefits for retailers, including a more efficient and streamlined process, a better and improved customer experience, money and time savings, and a shortened reverse supply chain. ReturnGo retailers can now add home pickups at the click of a button, offering an easy, dynamic and best-in-class returns experience.
“We’re beyond thrilled to partner with ReturnGo and join their post-purchase ecosystem of logistics partners to provide both customers and retailers with a seamless, streamlined experience for online returns,” said Dasya Katz, co-chief executive officer at ReturnQueen.
“ReturnGo is dedicated to reshaping the way returns are handled in the e-commerce landscape, bringing convenience and efficiency to merchants everywhere,” said Aviad Raz, the company’s chief executive officer and co-founder. “We’re here to set a new global standard for post-purchase convenience.”
This joint partnership comes on the heels of ReturnQueen’s recent news that it has expanded its service to provide customers with returns from any store, no matter where they’re located across the US. Customers can simply pack up and label their items, then let ReturnQueen know where and when to collect them, starting at just US$7 per pickup.
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