End-to-end global logistics provider Seko Logistics is offering its customers a streamlined and efficient returns process thanks to a new partnership with post-purchase platform Loop Returns.
Loop customers will benefit from Seko’s extensive global network, allowing them to execute cross-border returns effortlessly with Seko handling all necessary documentation, consolidating shipments and reducing shipping costs.
This partnership specifically addresses several challenges in returns management for international transactions, including handling customs paperwork, managing duties and taxes, reducing delays in shipment clearance and lowering return shipping costs. By integrating Loop’s platform, Seko’s clients reportedly gain access to a more cost-effective returns management solution.
“By combining Loop’s exchange-first returns portal with Seko’s processing and multicarrier reverse logistics, we have created the ultimate global e-commerce returns solution,” said Callan Bryce, Seko’s general manager commercial, Australia & New Zealand. “This comprehensive solution simplifies global returns, lowers shipping costs and improves the overall customer experience.”
John-David Klausner, SVP of business development and partnerships at Loop, added, “At Loop, we recognize the increasing challenges and costs of cross-border logistics for e-commerce merchants, especially as industry margins tighten across the board. Through our partnership with Seko, merchants are empowered to keep cross-border logistics costs low while delighting their customers through our best-in-class returns management software.”