Supply chain company Portless has partnered with returns solutions provider ZigZag to make international returns more efficient, sustainable and cost effective.
Instead of the costly process of sending returned items back to their origin, retailers can now use ZigZag’s returns solution to quickly provide returns shipping and warehouse handling within the destination countries, ready for in-country disposition, marketplace resale, donation to charities or consolidation before sending products back to their origin. Orders that prove undeliverable can also be managed in country by ZigZag.
Matthew Jacques, director of partnerships at ZigZag, commented, “Our partnership with Portless marks a significant step forward in providing a seamless and sustainable solution for brands expanding rapidly with a requirement to handle international returns. By using ZigZag’s global network of warehouses to keep returns within the destination country we help retailers both protect their margins and reduce the environmental impact. Not having to ship returns back to origin is a massive win for the retailer, consumer and planet! This collaboration allows brands to provide a smoother returns experience for their customers while maximising the value of returned goods.”
According to Portless, it has cut the traditional delivery journey of goods from China and Vietnam to the consumer from 45-60+ days to only six days, offering brands improved cash flow, increased inventory agility and significant savings in both time and money. By partnering with ZigZag, Portless will further streamline the supply chain process for brands manufacturing in or around China and Vietnam, providing a sustainable and efficient returns management solution.
Zev Spiro, director of partnerships at Portless, added, “At Portless, we’re committed to revolutionizing direct-to-consumer fulfillment and logistics by making them faster, more efficient, and sustainable. Our partnership with ZigZag enhances this mission, allowing brands to manage returns more cost-effectively and with greater environmental responsibility within local markets.”