DPD UK has chosen Blue Yonder’s Software as a Service based returns management solution to provide a digital returns portal for all its retail customers.
The solution will enable DPD retail customers to go live with a new portal in a few hours, allowing consumers to book a return in seconds and drop off their items at one of 10,000+ DPD pickup locations across the UK.
The fully digital, branded journey will enable consumers to choose which item to return, select a return reason and either print a label or generate a QR code to use in the drop-off location. They will also receive tracking updates once the parcel is handed over.
“We continue to look at ways to innovate and support our retail customers,” said Elaine Kerr, CEO at DPD UK. “Blue Yonder’s digital returns portal combined with our extensive pickup shop network means that 95% of the urban population are under one mile from one of our drop-off locations. As a result, returns for consumers will be quicker, easier and more convenient, giving them added confidence and peace of mind when they shop with our retailer customers.”
According to Blue Yonder, DPD UK and its retail customers will benefit from a smooth digital experience for its consumers, resulting in higher NPS scores and brand loyalty; substantial control over what can be returned within the return policy, and in turn reducing out-of-policy returns; greater data visibility around the reason and status of the returns, helping reduce future returns and customer service inquiries; and reduced reverse logistics costs and improved inventory turnaround by offering convenient consumer drop-off locations in the DPD UK network.
Tim Robinson, corporate vice president at Blue Yonder, explained, “The issue of returns is one that many retailers and carriers are keen to resolve. In our latest research, 68% of merchants across European e-commerce markets reported that return rates have increased over the past 12 months, and 63% confirmed that returns are a ‘significant’ or ‘very significant’ problem for their business.
“DPD UK was looking for a solution that could be a strategic differentiator for them and their retail customers within this market scenario. We are proud to team up with DPD UK in supporting their strategy and vision to achieve customer satisfaction, sustainability and innovation.”
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