Small businesses are now be able to implement a branded returns process on their own website within minutes thanks to the new international returns portal from DHL Express Commerce.
The portal can be fully customized and allows e-commerce companies to set their own returns policies and terms, enabling shoppers to easily initiate returns and generate printable labels.
By using the DHL returns portal, businesses will not be subject to duties and taxes on the inbound delivery as they would be if their customers were sending goods independently. And by streamlining the returns process, suitable items can be processed as swiftly as possible for onward resale.
Kerry Croft, business development director, DHL Express UK, said, “As UK businesses continue to grow their global customer base, it’s important to offer the same level of service to international customers to those at home. Our returns portal allows small or growing e-commerce businesses to offer a professional returns solution that can give overseas shoppers real confidence.
“Our aim is to help small e-commerce businesses grow internationally, but we know how limited resources can be. That’s why we’ve made the returns portal simple to set up and, crucially, free. We’re removing barriers to our customers crossing borders.”
The portal is already being used by 4,000 small business customers, allowing both orders and returns to be managed seamlessly from one platform.