CollectPlus has launched its print-in-store service for customers with returns, targeting those who do not have access to a printer. The launch of Print in Store for Returns follows the successful launch of Print in Store for the CollectPlus Send service in 2017.
CollectPlus has also built an integration with Amazon Alexa that enables customers to order their returns label via the Alexa app’s voice activation technology. Customers simply have to tell Alexa the name of the retailer they wish to make a return to and the device will send a barcode to the customer’s phone, along with a link to the store locator tool to help them find their nearest CollectPlus store.
Matthew Jacques, strategic partnerships director at CollectPlus, said, “We’re always looking for innovative ways to enhance our customer experience. This roll-out of Print in Store for Returns will benefit customers who do not have a printer at home – as is the case for many millennials who are used to living paper-free lives.
“The additional integration with Amazon Alexa marks the first time that voice activation technology has been used end to end in consumer returns logistics and offers our customers even greater convenience as they fit online shopping around their busy lifestyles.”
The innovation was developed in collaboration with technology returns startup Clicksit, which specializes in fast-track innovation processes for customer returns. Launch clients for the service include Sky, Very, Littlewoods and Very Exclusive.