Poste Italiane has presented its 2024-2028 Strategic Plan: The Connecting Platform during an online presentation from CEO Matteo Del Fante, which outlines its projected revenue and profits for the period, as well as business investment plans.
The strategic highlights include:
- Group Revenue up by approximately 3% (2023-2028 CAGR) to €13.5bn (US$14.6bn) in 2028 with positive contributions from all business segments and increasing exposure to growing businesses.
- Operating profit up by around 4% (2023-2028 CAGR) to €3.2bn (US$3.4bn) in 2028.
- Net profit up by approximately 4% (2023-2028 CAGR) to €2.3bn (US$2.4bn) in 2028.
- Customers’ Total Financial Assets growing from €581bn (US$629bn) in 2023 to €624bn (US$676bn) in 2028.
- Targeting a dividend per share of no less than €1 (US$1.08) in 2026 and at least €6.5bn (US$7.05bn) cumulated dividends over the plan.
The plan also revealed two key strategic pillars for Poste Italiane – the ‘commercial service model’ and ‘logistics transformation’. Under the commercial service model, the post plans to optimize retail client coverage; enhance the post office front end; renew its focus on micro-small business clients; and maximize the value of its platform, including the development of a SuperApp (pictured above) with a digital payment wallet and AI capabilities.
Logistics transformation will see the creation of a parcel-dedicated network including micro-fulfillment and PUDOs; more focus on real estate joint ventures; improved customer experience including full end-to-end visibility and customization; and enhanced operational efficiency and optimization through better asset tracking, network optimization and predictive algorithms.
The post will also launch new initiatives aimed at reaching carbon neutrality by 2030, including fleet investments, the introduction of a footprint calculator for every stage of the logistics chain by the end of this year, and investments in smart building solutions to boost energy efficiency and 10 carbon neutral certified sites by 2028.
Commenting on the new plan, CEO Del Fante said, “Poste Italiane’s transformation journey started back in 2017 with a simple ambition: to maximize value for our clients and be the most effective and trusted distribution network in Italy.
“We have gone beyond that and established ourselves as the largest ‘phygital’ platform in Italy, thriving on the integration of multiple touchpoints and creating an omnichannel ecosystem, where each portion of the platform complements the other. We have invested in digital, data and our businesses, with our vast client base at the center.
“With this new strategic plan we are reshaping our business to seize substantial growth: with the new commercial service model, designed to optimize the value of our platform, and the logistics transformation to evolve into a futureproof network and preserve the financial sustainability of our mail and parcel business.”
For more information on the 2024-2028 Strategic Plan: The Connecting Platform, click here.