UK building society Nationwide has awarded logistics specialist Whistl the contract to supply its bulk mail downstream access services (DSA) to UK e-fulfillment.
The contract covers all of Nationwide’s transactional and marketing mail items and is one of the largest in the UK.
Nick Wells, executive chairman at Whistl, said, “This is a fantastic win for Whistl based upon a tenacious and customer-first approach by the whole team. It has taken a few years to land this contract but our proactive approach, passion and focus on delivering added value plus cost-effective solutions has taken this opportunity over the line. We look forward to building a long-term relationship with Nationwide in the coming years.”
Marcus Farr, senior operations manager for business services at Nationwide, added, “As a mutual [a private firm that is owned by its customers or policyholders], we are always looking to work with partners who can help us deliver value for money for our members while meeting our high standards of service delivery. The passionate and proactive approach from the team at Whistl, coupled with their industry insights and knowledge, has enabled us to deliver a cost-effective and efficient service that will ensure we can continue to deliver critical communications to our customers in the years ahead.”