Nordic postal operator PostNord has announced that it will stop handling letters in Denmark and focus on parcel delivery services from 2026.
The announcement is response to the continuing decline in mail volumes, which have fallen by more than 90% since 2000. It also follows the implementation of the new Postal Act in January 2024 that saw an end to the universal postal service service obligation for PostNord, except for mail for visually impaired people and small islands and international mail during a transition period.
Commenting on the decision to end mail services, Annemarie Gardshol, president and CEO of PostNord, said, “Digitalization is changing the way we communicate and make purchases. It is also affecting PostNord’s business, as letter volumes decrease and parcel volumes continue to rise. As a group, we need to adapt our business constantly to accommodate societal developments and customer demand – but we need to do so slightly differently on our different markets.
“In Denmark, we are now taking the tough decision to discontinue our mail business. This is not something we take lightly, but demand speaks for itself. Conditions are different in Sweden, where our aim is to continue to operate a nationwide, self-financed and profitable mail business under reasonable conditions.
“A consistent theme throughout the group is our strategy to ‘Win in Parcel’. We are therefore continuing to develop our unique network with the intention of becoming the favorite parcel carrier for the entire Nordic region. We must be at our best where our customers need us most.”
PostNord will continue to collect, sort and deliver mail in Denmark up to and including December 30, 2025.
The decision does not affect the mail business in Sweden, where PostNord holds responsibility for the universal postal service.