Express logistics company Ninja Van Malaysia has opened a 260,000ft2 warehouse in Shah Alam, Malaysia, to handle the surge in parcel volumes.
The warehouse is its largest so far and has been implemented as part of the company’s plan to future-proof its volume growth trajectory and support the growth of local SMEs and businesses. In 2021, the company observed a 98% increase in parcel volume compared with 2020 due to the accelerated rise in e-commerce by both shippers and customers.
During its latest funding round last year, Ninja Van secured investments totaling US$578m, including GeoPost/DPDgroup increasing its stake in Ninja Van to 40%.
To futureproof the warehouse, Ninja Van Malaysia has invested in dimension weighing and scanning (DWS) machines for inbound scanning and taking accurate measurements of the weight and dimensions of parcels, as well as automated rollers and conveyors. For the sorting process, warehouse employees use a multipurpose mobile scanner. When combined, these solutions are capable of processing over 400,000 parcels daily from all over the country, and more than 800,000 during peak periods. The company has also grown its delivery fleet by approximately 80%. To ensure a safe work environment, Ninja Van Malaysia conducts weekly health, safety and environment induction programs to prepare for workplace emergencies.
To resolve parcel-related issues, the company launched NinjaChat, a social messaging-based platform with live-chat functionality for users. The function operates across Facebook Messenger, Telegram, Viber, Line and WhatsApp, enabling customers to track their orders throughout the delivery process, manage their pickup reservations and have a member of the shipper support team or their dedicated account manager attend directly to their queries.
Adzim Halim, CEO of Ninja Van Malaysia, said, “At Ninja Van Malaysia, we are constantly innovating and developing better infrastructure for increased speed and efficiency. Equipped with the latest sorting technology and equipment, our new warehouse is in line with our plans to deliver delight and speed to customers. This is why we’ve also recently started our seven-day operations schedule across the country.”
Halim continued, “Our warehouse currently operates in a hybrid manual-automated mode, which is reflective of the National 4IR Policy and the Malaysia Digital Economy Blueprint, as the technologies in place serve to create a more seamless and efficient process. With machines working alongside our warehouse employees, we are able to then create a more seamless and efficient process, ensuring that our parcels are delivered to customers in a timely manner.”