UK-based postal operator Whistl has partnered with supply chain business iForce to develop bespoke carriage software for its multi-carrier single supplier packets and parcel service.
Intelligent Routing System (IRS) allows Whistl to collect all of a customer’s e-commerce large letters, mail, packet and parcels in one go, integrating with a range of carefully selected UK and international carriers. This allows Whistl to process, manage and track deliveries more efficiently. It also enables tailored, branded communications to be sent to the end-consumer at chosen trigger-points along the delivery process.
Whistl handles more than 60 million e-commerce items annually through its UK-wide network and provides customers with tracked and untracked services, support for label printing, manifesting and customer notification services.
Christine Key, managing director, packets and parcels, Whistl, said, “The iForce IRS software has enabled us to provide a single, multi-carrier management tool suitable for both large and small retailers who want a seamless and cost-effective way to enhance their delivery activity and ultimately improve the end-consumer experience.”
Paul Mohan, chief operating officer, iForce, said, “We were delighted to be chosen by Whistl as their partner to develop a bespoke carriage management solution, in competition with long-established alternative software providers. iForce has always believed that software is key to its continued growth and has always placed investment in its software solutions at the core of its strategy.”
June 8, 2016