In delivery, there’s a big opportunity to do things better. We’re obsessed by logistics, but we can do more to understand customers and the customer experience. By putting customers at the center of delivery, we can also address industry problems such as sustainable delivery, congestion and last mile costs.
What’s needed is a new approach to delivery. In the latest episode of the Postal Hub Podcast, Doddle chief commercial officer Mike Doddle discusses how to harness data to understand customers and drive efficiencies in delivery.
Doddle will expand on these themes during his presentation at Parcel+Post Expo. To see the full conference program, click here.