Escher, a provider of purpose-built customer engagement platforms for posts, has announced a new CEO and revealed new branding at POST-EXPO 2018. Nick Manolis has been named as the new CEO of Escher and appointed to the company’s board of directors. Manolis is now responsible for leading the company’s global expansion.
Speaking at POST-EXPO, Manolis said, “Escher has been serving the postal industry for the past 30 years helping posts improve their customer engagement strategies and processing billions of transactions on their behalf under the Escher platform. We are now focusing on showing posts and couriers that we are much more than just counter solutions. And that is why we decided to change our branding with a new, fresh look. We are 100% committed to posts and we are working to help them improve their customers’ engagement strategy.”
One area the company is now focusing on, and a topic which has proven highly topical at POST-EXPO 2018 according to Manolis, is improving its cross platform abilities. “A cross platform solution means it can be deployed on any device, such as a kiosk, a post office counter, on mobile and at PUDO points, and it communicates to one central platform,” he says. “It enables the posts the ability to offer its customers a service which can be accessed any where and at any time. We are currently making big investments in our cross platform abilities.”
Another area Escher is focusing on is business intelligence (BI) tools. The company showcased it’s BI capabilities for the first time at POST-EXPO 2018. “Posts tend to have a platform that enables customer transactions, but the data that is generated from it is often left in the dark,” Manolis says. “We are now developing new solutions which uses BI to enable posts to analyze data and supply it to operations or management to show them how certain stores or kiosks are performing.”