E-commerce delivery platform Metapack has been contracted to run global shipping and returns services for coffee giant Nespresso.
The partnership will see Metapack implement its Delivery Manager, Delivery Options, Delivery Tracker, Delivery Intelligence and Returns Portal services across Nespresso’s markets. Through its shipping API, Metapack will manage and maintain integrations and provide Nespresso with access to its vast library of carriers and delivery services.
Bruce Fair, chief revenue officer at Metapack, said, “Nespresso choosing to utilize Metapack’s technology across its entire global shipping and returns ecosystem, is a true testament to the strength, innovation and capabilities of the solutions that we have created. Through our platform, Nespresso will have access to the world’s largest carrier library, providing them with more choice and services, while our options, tracking, intelligence and returns solutions will significantly strengthen their customer experience capabilities and allow them to fulfil on their delivery promise.“
Nespresso customers will particularly benefit from Metapack’s Returns Portal, which will automate the company’s returns process and reduce costly customer support calls by offering convenient options to ship and track returns. With access to more than 350,000 pick-up/drop off (PUDO) locations, Nespresso can further enhance its returns experience as consumers are able to choose from a range of different locations for greater convenience. Nespresso is also able to obtain more insight into returns before they reach the warehouse.