Emirates Post Group has completed the migration of all its services to online platforms to help improve customer satisfaction levels.
The group’s e-services are compatible with all mobile devices and include popular options such as the e-PO Box, for checking incoming mail, and the e-greeting service, allowing users to select greetings cards from a drop-down menu or customize their own greeting card. Other standard services include track and trace, e-stamps, location maps and a rate calculator, as well as customer inquiry, complaint and suggestion forms.
The smart services project has been in response to an initiative launched by Sheikh Mohammed bin Rashid Al Maktoum, UAE vice president and prime minister and ruler of Dubai, to boost customer satisfaction across public service sectors. “The smart services are an extension of the vision of excellence adopted by the Government of the UAE to facilitate the delivery of services to customers through multiple channels using advanced technology and mobile devices,” he said. “The UAE has been ranked first globally in the ratio of mobile phone users, according to latest global surveys.”
Since moving its services online the postal operator has recorded 1.2 million users per month and customer satisfaction levels exceeding 94%.
May 6, 2015