Australia Post and Myer have entered into a three-year strategic partnership to improve Myer’s online customer experience.
Under the agreement, Australia Post will be the primary e-commerce fulfilment partner for Australian department store chain Myer, covering the majority of Myer’s online orders. The comprehensive partnership also includes Australia Post’s Metro Service which offers next-day delivery for Myer e-commerce customers in metropolitan Melbourne, Sydney, Brisbane and the Gold Coast. In the past 12 months, Australia Post delivered more than five million parcels for Myer.
In addition to delivery direct to homes, the partnership provides Myer e-commerce customers with over 4,700 collection points, including post offices and parcel lockers, across Australia, further streamlining the overall online shopping experience.
Gary Starr, executive general manager of parcel, post and e-commerce services at Australia Post, commented, “Myer is a valued and long-term partner of Australia Post and the extension and expansion of our carrier services contract underscores our mutual commitment to delivering world-class service for Myer customers.
“This agreement will ensure that Myer e-commerce customers continue to benefit from both delivery speed and certainty when they shop online. Supporting our partners’ growth and helping them to unlock the full potential of their e-commerce business, through our extensive delivery network, sits at the heart of Australia Post and I look forward to continuing our support of the Myer business for another three years.”
Tony Carr, executive general manager of supply chain at Myer, said, “Our ongoing partnership with Australia Post as our e-commerce fulfillment partner is a key part of our customer first plan to operate our supply chain effectively and efficiently, in the best interest of our customers. We know there is nothing more important than getting products to our customers in the quickest and simplest way, and our partnership with Australia Post ensures both greater speed and more certainty when customers shop with us online. Through Australia Post’s Metro service, customers have welcomed the speed of delivery of their online orders, especially in the lead-up to Christmas, and we look forward to this service expanding to other locations across the country.”
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