This October, Australia Post will begin a three-year partnership with IKEA to provide e-commerce fulfillment services for small and medium parcels, which account for 65% of IKEA Australia’s total 500,000 parcel volumes.
With 23% of all parcel orders delivered to areas outside the reach of IKEA’s 10 metro stores, Australia Post will support the expansion of IKEA deliveries across its network, reaching even the most regional and remote parts of Australia.
IKEA customers will also be able to collect their parcels from Australia Post collection points such as their local post office.
Australia Post CEO and managing director Paul Graham said, “Australia Post is proud to be chosen as IKEA Australia’s trusted delivery partner. With our robust infrastructure and commitment to reliability and efficiency for customers, we have built the largest delivery network in the country.
“We look forward to supporting the continued growth and momentum of this iconic brand as they expand their customer reach in Australia through our extensive delivery capabilities.”
Mirja Viinanen, IKEA Australia CEO and chief sustainability officer, added, “As an omnichannel retailer, our goal is to bring IKEA to more people, in more ways and in more places, making it easier and more convenient than ever before for Australians to shop with us to create homes they love.
“We’re famous for our flatpack furniture, however what our customers don’t always realize is much of the IKEA home furnishing range is available to them in a parcel via the post. Partnering with Australia’s largest delivery provider allows us to greatly enhance our accessibility for our customers in this way.
“We are excited to work together with such a highly trusted brand as Australia Post, who shares our values when it comes to excellence in customer experience and a dedication to sustainability, and look forward to a successful new partnership.”
Australia Post is projected to deliver over 250,000 IKEA parcels each year under the agreement, offering both Parcel Post and Express Post delivery options for customers across the country.