UK-based parcel carrier Yodel has secured an exclusive partnership with online lingerie and swimwear retailer Figleaves, which is expected to bring over half a million parcels into the network each year.
Yodel will provide Figleaves’ customers with a choice of delivery options including next-day delivery and pre-midday delivery with an extended order deadline.
Shoppers will receive proactive Figleaves-branded email updates, SMS messages and push notifications via the Yodel app, which alongside live tracking on the Yodel website, are designed to improve their ability to monitor the progress of their parcels.
The new partnership follows on from Figleaves’ existing collaboration with Yodel’s subsidiary company, Drop & Collect, which trades as CollectPlus and boasts a nationwide network of more than 7,000 neighborhood stores.
Neil Ashworth, chief commercial officer at Yodel and CEO of CollectPlus, said, “We see ourselves as an extension of our retail clients’ businesses, supporting them and their customers throughout the delivery process. Following the successful collaboration with our CollectPlus service, we are thrilled to announce that Figleaves has chosen to extend the relationship with Yodel. We look forward to working closely with Figleaves to enhance the customer experience from the time that they place their order to the moment they receive it.”
Leigh Jansen, head of operations and customer service, Figleaves, said, “Yodel has done an outstanding job of supporting us in delivering our products to our valued customers. They provide a fully trackable service, which allows us to offer an outstanding service to our customers. The personal support that is offered to our team is highly valued and we foresee a great partnership ahead.”
February 14, 2018