Yodel has launched two collections services for small- to medium-size businesses (SMEs) and customers selling via online marketplaces.
For SMEs sending more than 50 parcels a week, Yodel has launched a new account service. Similar to accounts held by large-scale high street retailers, users will have access to a regular, booked collection time and Yodel’s eRin client service platform. Customers expecting deliveries will also have access to inflight options, and via the app will receive two-hour delivery windows and ‘delivered’ images.
Additionally, customers sending fewer than 50 parcels a week will have access to a Door-to-Door service via Yodel Direct when booking deliveries within marketplace platforms, such as Shopify. Developed for parcels up to 15kg and with maximum dimensions of 120 x 50 x 50cm, the two-day Door-to-door service is fully tracked from collection to delivery and enables customers to print labels from the comfort of their own homes.
This latest service offering comes as Yodel research uncovered that over half (54%) of Brits aged 16+ are reselling items on online marketplaces, creating £7bn (US$9bn) in revenue a year and following significant growth in Yodel’s C2C volumes, which saw volumes rise 200% in the last two years. The research accompanied Yodel’s Microsellers Guide, launched to support the 14 million consumers across the UK looking to start selling online.
Mike Hancox, CEO at Yodel, said, “Many of the consumers who began their micro-selling journey during the pandemic have seen their operations boom into fully-fledged small businesses. We are thrilled to be launching these new, flexible services to continue supporting their growth into the future. The new offerings provide bespoke and cost-effective delivery options to small businesses and micro-sellers alike.
“Over the last few years, we’ve seen our C2C services expand from a small part of Yodel, into one of our biggest operations. Through this, we have developed a strong understanding of consumers’ needs when accessing delivery services and this new service means we can continue providing an industry-leading C2C service into the future.”