E-commerce logistics platform Veho has partnered with shipping and logistics platform ShipHero to improve its on-time delivery and customer satisfaction for e-commerce clients and end customers across Texas.
Veho and ShipHero are active in multiple Texas markets, including Austin, Dallas Fort-Worth, Houston and San Antonio. Veho facilitates next-day delivery from a brand’s distribution center all the way to customers’ doors via its technology platform and a network of independent, crowdsourced drivers. Veho’s proprietary technology powers a platform that matches demand for deliveries with driver-partners, enabling them to collect packages from Veho hubs and deliver them to consumers on dense last-mile routes – including offering convenient doorstep pickups at a customer’s request.
E-commerce merchants that use ShipHero’s 3PL services can now access Veho’s platform-driven delivery services for their customers. As an official carrier partner for ShipHero, Veho’s technology is expected to help stabilize pricing for ShipHero’s clients, minimize its dependency on major national carriers and enable domestic zone skipping to get deliveries to the end customer faster and more efficiently. The Veho platform provides real-time customer support, 99.9% on-time delivery rates and an average 4.9-star customer rating – a customer experience that ShipHero can leverage for its e-commerce clients and their customers.
Itamar Zur, co-founder and CEO of Veho, said, “At Veho, exceptional customer service is core to our brand and our company. With our ShipHero partnership, we have found a brand that is as equally obsessed with the customer experience as we are and committed to building the e-commerce ecosystem of the future. We look forward to giving our Texas-based e-commerce customers a new solution with exceptional service at the forefront.”
Maggie Barnett, chief operating officer of ShipHero, said, “At ShipHero Fulfillment, our goal is to provide our customers with low-cost e-commerce fulfillment in three days or less. Veho helps us achieve this goal within Texas and we are looking forward to expanding our partnership with them to more regions in the future.”
Karen Schwartz, head of transportation at ShipHero, said, “Working with Veho helps us diversify our final-mile delivery network. We appreciate that Veho also allows us to find alternative options to national carriers.”