The United States Postal Service (USPS) latest delivery performance metrics for the third week of the second quarter for fiscal year 2024 have revealed it did not meet its 95% on-time service performance target laid out in its Delivering For America initiative.
The postal operator achieved 84% on-time delivery for first-class mail, 92.1% for marketing mail and 80.6% for periodicals for the period January 1-19. These figures were down compared to the first fiscal quarter of 2024; the average time for USPS to deliver a mailpiece or package across the nation was 2.8 days.
According to the postal operator, delivery was impacted in broad areas across the country by industry-wide disruptions in both ground and air transportation caused by winter storms.
One of the goals of Delivering for America, USPS’s 10-year plan for achieving financial sustainability and service excellence, is to meet or exceed 95% on-time service performance for all mail and shipping products once all elements of the plan are implemented. Service performance is defined by USPS as the time it takes to deliver a mailpiece or package from its acceptance into the post’s system through its delivery, as measured against published service standards.