Following the roll-out of Inflight delivery options in July, Royal Mail has now launched additional options which it says offer greater convenience and flexibility for receiving customers. These include delivery on another day and Local Collect from Royal Mail Customer Service Points and post offices across the UK. Customers can now access these options when the parcel is on its way, up until the day of delivery.
Royal Mail has also enhanced its redelivery service through the launch of next-day redeliveries, which can be requested for the customer’s address, preferred neighbor, safe place or local post office. When retailers and other customers send items via Royal Mail Tracked and Royal Mail Special Delivery Guaranteed, the recipient will receive a notification prior to delivery including an estimated delivery window and the range of Inflight delivery options. Following delivery, Royal Mail will also notify the customer when and where the parcel has been left in line with their selected inflight delivery option.
Nick Landon, chief commercial officer at Royal Mail, commented, “Inflight delivery options are the number one ask from our sending and receiving customers, so delivering this feature was really important for us. After successfully launching and getting great feedback from a first phase of Inflight options, we are now giving our customers an even more convenient set of choices. After receiving a delivery notification, parcel recipients can now simply tell us when and where they want their parcels delivered if they aren’t going to be at home.”