Customers posting parcels and letters bearing postage stamps will now be able to drop off items for delivery within the UK at Royal Mail Customer Service Points at their local delivery office.
The initiative adds to Royal Mail’s existing network of postboxes and local post offices to give customers even more options over where they post their items. The drive is designed to improve the experience of consumers, small businesses and online marketplace sellers including those selling on eBay and Amazon who will benefit from the ease of using their local Royal Mail Customer Service Point as a drop-off point for parcels.
Royal Mail has access to the UK’s largest pick-up and drop-off (PUDO) network with over 11,700 access points including 10,500 post office branches and around 1,200 Royal Mail Customer Service Points. Royal Mail Customer Service Points are currently open six days a week with around 100 of the busiest offices also open on Sundays.
Royal Mail Customer Service Points provide a secure pick-up point for items delivered when a customer is not at home; an alternative and safe delivery point for online shopping purchases; and an entry point into the Royal Mail network for items that need to be delivered.
Nick Landon, managing director of Royal Mail Parcels, said, “This is great news for our customers. Our focus is always on improving customer convenience and access to our network. Now our Royal Mail Customer Service Points at our local delivery offices are a hub for customers to access all of our time critical, safe and secure delivery services in addition to an already impressive network of postboxes and local post offices. Customers can pick up their online shopping, collect parcels we tried to deliver while they were out, drop off parcels for delivery and obtain proof of posting if they need it, all under one roof.”
June 29, 2016