DPD in the UK has launched its new innovative Precise service in conjunction with online fashion retailer ASOS, which enables customers to select a one-hour delivery slot on the day of their choosing. It is the first time a UK-based carrier has offered such a service.
Currently, ASOS customers are notified by text or email of their next day, one-hour delivery slot by DPD. With Precise they will be able to choose to accept this original delivery slot via the notification, or select their preferred delivery day and their specific one-hour delivery slot via DPD’s ‘in-flight’ options. Precise deliveries can be arranged for anytime in the seven days that follow, between 11:00am and 5:00pm.
Dwain McDonald, CEO, DPD, said, “Working closely with great retailers like ASOS means we are constantly tuned in to what consumers want and that helps us invest in technology and develop the kinds of services online retailers really value. I think Precise gives ASOS a real advantage at a time when all retailers are looking to innovate in the delivery space and wow customers.
“We’re focused on making parcel delivery as ‘personal’ as possible by using the best technology available to put customers in complete control of their deliveries. Giving customers timely information they can really use and a great choice of delivery options is genuinely liberating.”
Matt Rogers, director of delivery solutions and inbound supply chain for ASOS, said, “Precise is another first for ASOS and a huge leap forward on our customer focused delivery proposition. Our customers love getting their deliveries quickly and tell us they want control and choice over how and when their parcels arrive. Precise gives them exactly that.
“Working with DPD allows us to keep improving the delivery experience for our customers and staying competitive in the marketplace.”
July 14, 2016