Parcel delivery provider Hermes has rolled out its SafePlace Photo service and geo fencing capabilities for home customers following positive feedback from retailers.
SafePlace Photo, combined with location tracking by Hermes’s handheld terminals, provides retailers and consumers with photographic evidence and coordinates of where parcels have been deposited.
Geo fencing provides a location and a map of where each parcel has been delivered, within a radius of 10m (33ft), and updates can be pushed through a choice of channels including SMS, email, app or website updates.
SafePlace Photo enhances the overall delivery experience by providing consumers with increased confidence to shop online and make them more likely to nominate a SafePlace when placing future orders.
The latest development will also benefit retailers by significantly reducing missed deliveries, incoming customer service enquiries and fraudulent claims.
SafePlace Photo and geo fencing forms part of Hermes’s Digital Futures strategy, a £55m (US$71m) project that prioritizes customer experience through investment in innovation and technology, including a new website with updated tracking options.
Martijn de Lange, CEO of Hermes UK, said, “SafePlace Photo combined with geo fencing is the latest of our Digital Futures updates that reflects our vision to become the carrier of choice for every end consumer in the UK.
“It’s so important to take every opportunity to increase transparency throughout the parcel journey to continue to enhance the customer experience, and SafePlace Photo plus geo fencing will help us and our clients to achieve this.”