bpost has begun rolling out digital failed delivery notifications throughout Belgium following a successful trial covering more than 10% of parcel volumes.
Customers will no longer receive a paper failed delivery notification if they’re not home to take receipt of a parcel but will get a notification by email or in the My bpost app instead.
All communications from order confirmation to parcel delivery will now be fully digital, as part of bpost’s aim to offer sustainable e-commerce logistics solutions.
Jos Donvil, CEO of bpost Belgium, commented, “Digitalization delivers very clear sustainability gains. The huge number of paper failed delivery notifications will be replaced by digital notifications. The message remains the same, only the way it is conveyed is changing. Customers who buy products online already have to register an email address and are kept up to date on the status of their order by email or in the app. Switching the failed delivery notification to these digital channels is the logical next step.”
bpost will continue to use paper notifications for customers for whom it does not have a valid email address. Paper notifications will also be used for failed deliveries of registered mail and for parcels that are sent by private individuals rather than an online store.
Digital failed delivery notifications will be used nationwide by September with new regions being switched to the new system every month. A meticulous month-long preparatory process will be followed in each region, during which time customers will be fully informed about the new approach. And all postwomen and men will be given dedicated training to ensure they know the new procedure.