The Universal Postal Union (UPU) has released a new report examining the role posts play in expanding access to digital finance around the world.
The report, In Post We Trust, has been put together by the UPU’s Financial Inclusion Technical Assistance Facility (FITAF), which assists posts in developing digitized postal financial services.
The report is the first in a series of studies, which will investigate the market demand, policy and regulatory environment, level of innovation, investment, level of trust and value driven partnerships of financial services in countries around the world.
In Post We Trust explores a key factor that helps posts to attract, retain and grow their customer base – trust. The report hypothesizes that increased trust in the post as an institution leads to increased uptake of postal financial services. It also empowers and encourages customers to engage with the post through multiple channels, including digital platforms.
To view the report, click here.