Author: Helen Norman

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Helen has worked for UKi Media & Events for nearly a decade. She joined the company as assistant editor on Passenger Terminal World and since progressed to become editor of five publications, covering everything from aviation, logistics and e-commerce to meteorology. She has a love for travel and property and has redeveloped three houses in three years. When she’s not editing magazines, she’s running around after her two boys and their partner in crime, Pete the pug.

Claire Borsenberger, senior researcher, and Emmanuel Vivet, deputy director, international affairs, Le Groupe La Poste, look at how digital technology is helping to transform the way lettermail is used