Postal operators need to be customer-centric to survive. Ian Kerr (Postal Hub Podcast) and Marek Różycki (Last Mile Experts) discuss the problem and the solutions:
- Pressure on postal operators to improve e-commerce delivery options
- E-commerce operators and more sophisticated delivery options
- E-substitution and letter volume trends
- Posts becoming not just competent but strong players in the e-commerce last mile
- The USO (Universal Service Obligation) and cost reduction options in letter delivery
- Is e-commerce now a critical infrastructure? What does this mean for postal operators and their parcel delivery services?
- The “carrier of last resort” problem facing postal operators
- Marek’s big prediction for letter mail!
- What major stakeholders might think about becoming a customer-centric postal operator
- Political influence on the future of postal operators
- The post’s strengths: its network and its people
- The ready-made PUDO network of post offices
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