E-commerce logistics leader Cainiao Group has added over 1,000 self-pickup points, including smart lockers, to its network in Hong Kong to better serve local consumers ahead of the global Double 11 shopping season.
The self-pickup points offer services such as parcel retrieval and returns, with more than 450 operating on Sundays and during nighttime hours to ensure a seamless delivery experience for Hong Kong consumers.
According to Cainiao, Hong Kong plays a critical role in its global expansion strategy. In August, the company introduced a local delivery service, offering a comprehensive e-commerce logistics solution tailored for business-to-consumer (B2C) needs, as well as the Cainiao EASY Send service for consumer-to-consumer (C2C) logistics.
On a global scale, Cainiao is enhancing its end-to-end smart logistics network, with plans to open two new sorting centers in Singapore and Malaysia aimed at boosting delivery capacity, alleviating pressures during peak shopping seasons and ensuring a seamless e-commerce shopping experience for local customers.
The company also signed a memorandum of understanding (MoU) with SingPost in September to collaborate on growing the cargo and logistics sectors in Singapore.