Customers can now return their e-commerce items without needing a printed shipping label thanks to a new service from DHL Express.
The Label-Free Service is a digitally optimized process that provides convenience for customers as well as being environmentally friendly. Customers will be able to receive a QR code which they can show at a QR code-enabled DHL ServicePoint for parcel drop-off or to a DHL courier for pickup.
“Our Label-Free Service for package returns aligns with our continuous commitment to providing exceptional customer experience while also driving positive environmental change,” explained Michiel Greeven, EVP global commercial, DHL Express. “By simplifying the returns process, customers can now enjoy a hassle-free return of their packages. We expect the service supports consumers in the e-retail and fashion industry, technology industry and possibly more sectors.
“With our Label-Free Service, we are now making the returns process easier and more convenient for everyone involved, merchants and e-consumers, and at the same time reducing paper waste.”
The service is now live in over 50 countries across Europe, Asia-Pacific, the Americas, Sub Saharan Africa, the Middle East and North Africa.