Nordic delivery and logistics provider Posti has extended its strategic collaboration with Infosys, a leader in next-generation digital services and consulting, by seven years to enhance customer experience and operational efficiency while continuing to innovate, scale and grow its IT operations.
As part of the extended agreement, Infosys will adopt an AI-driven approach powered by Infosys Topaz – an AI-first offering using generative AI technologies – to empower Posti with operational efficiencies and service quality. Additionally, Infosys Cobalt will leverage its cloud-enabled Live Enterprise Application Management Platform (LEAP) to provide next-gen application management services to accelerate Posti’s cloud journey to help drive business productivity.
Through the collaboration during the last five years, Infosys has helped Posti improve the resilience of IT systems, reduce outages and disruptions, and improve Posti’s ability to prevent and respond to cyber threats. Infosys has also helped Posti modernize the front-end consumer-facing applications and replace legacy systems and processes.
Petteri Naulapää, CIO & SVP of ICT and digitalization at Posti Group, said, “We are pleased to announce the renewal of our collaboration with Infosys for another seven years. By harnessing the power of AI through Infosys Topaz and cloud capabilities through Infosys Cobalt, we aim to create a more efficient and customer-centric organization. The collaboration with Infosys will accelerate our digital transformation journey and help us deliver exceptional services, optimize our operations and strengthen our position as a leading delivery and logistics provider.”
Karmesh Vaswani, EVP and global head of retail for consumer goods and logistics at Infosys, added, “Building on our growing presence in the Nordics and proven expertise in AI-powered transformation, Infosys is thrilled to announce the renewal of our strategic collaboration with Posti. This extension demonstrates our unwavering commitment to delivering next-generation services and solutions specifically tailored to address the unique challenges faced by our clients in the Nordics.
“By leveraging cutting-edge Gen AI alongside our comprehensive digital suite, we aim to propel Posti’s competitiveness even further within Finland, Sweden and the Baltics. This next phase of our work will empower Posti to become not only a leader in the logistics and e-commerce sector but a true digital front-runner in the Nordics.”