The Postal Innovation Platform (PIP) has published its trend research for the postal and parcel market for 2024, providing a deeper understanding of the challenges and priorities facing postal and carrier companies over the next 3-5 years across different global regions.
In partnership with Stamp Free, the 2024 Postal and Parcel Trend Report helps to shed light on some of the trends and technologies which are re-shaping the industry. The report identifies the trends which play a crucial role, new technologies that promise opportunities but also pose risks, challenges which the market players are mostly concerned about, and investment priorities in this and the next few years.
Research results
The number one issue facing postal and parcel companies in 2024 is maintaining and capturing market share in an increasingly competitive market. Competition and market share are at the forefront of postal and parcel companies’ challenges, followed by the adoption and integration of new technologies, talent and workforce, as well as cybersecurity.
The main trends that will have the biggest impact in 2024 and over the next 3-5 years are digitalization, e-commerce, sustainability, as well as competition and the tougher economic environment. The technologies which will have the greatest impact on the industry are automation, big data, artificial intelligence, and cybersecurity.
The top priority where the postal and parcel industry will invest most resources this year will be e-commerce, including fulfilment solutions, marketplaces, returns and consumer convenience. Investments in first- and last-mile solutions rank in second place, followed by sustainability, digitalization and C2C solutions.
You can find the full report at Trend Report 2024 (postal-innovation.com)