Using the Royal Mail app, customers can now set up a safe place delivery preference for all future parcel deliveries. This enables customers receiving parcels to tell their postie where to leave their parcels when they are not in and the item doesn’t fit through the letterbox. The safe place needs to be secure, weatherproof, easily accessible and out of sight. Any parcel that doesn’t require a signature can be left in the safe place.
The app has five default options to choose from – enclosed porch, greenhouse, shed, garage and outbuilding – and customers can also use the free-text ‘other’ option.
Nick Landon, chief commercial officer at Royal Mail, said, “Because they deliver to every house in the UK so frequently, no-one knows better where their customers like parcels to be left if they are not in than a postie. Now we’re making that delivery service even better by giving everyone the ability to record their favourite safe place on the Royal Mail app. It won’t stop there, though. We are working on additional options to make deliveries even more convenient, such as a preferred neighboring address and additional options for customers with accessibility needs.”