Royal Mail has won a five-year contract for the collection and delivery of passports and supporting documents for HM Passport Office. It will also handle a range of other important documents, including UK Visas and Immigration (UKVI) travel documents.
In addition, the contract includes the delivery of internal mail between HM Passport Office offices and other UK government offices. Royal Mail will also be working with the General Register Office on the collection and delivery of birth, marriage and death certificates from and to local government registration services.
As part of the contract, Royal Mail is developing a dedicated customer experience team to manage any delivery queries from customers of HM Passport Office and UKVI.
Royal Mail has already begun delivering some documents on behalf of HM Passport Office and will become the primary supplier for passport delivery by October 2023.
Nick Landon, chief commercial officer at Royal Mail, said, “We are immensely proud to have been awarded the contract for delivering UK passports. Everyone knows and trusts their postie and trust is so important for critical items like this. We are already working with HM Passport Office on further enhancements to the service.”
Lord Murray, minister with responsibility for HM Passport Office, said, “The safe delivery of passports and supporting documents is a key element of our service, and we look forward to working alongside Royal Mail to meet the needs of British passport customers.”